How We Handle Custom Print Orders
It starts with a personalization inquiry, followed by a review of quantity, deadline, artwork, and the name list when needed. This helps us confirm what can be produced within the available time and materials before moving forward.
Next, we prepare a quote based on the item mix, sizes, and personalization details. If the order is a small team merchandise set, the project is usually planned within the approved range and booked with a deposit before production begins.
Clear steps, checked details, and variant-based packing for easier collection.
From first inquiry to final handoff, every order follows a simple review process designed for personalized gifts and small merchandise runs.
A digital proof is then shared for approval. The proof is used to review the layout and selected production details, while the final print follows the approved version and the confirmed file-preflight scope.
Once production is complete, items are checked by variant and packed for collection or delivery in Serra. This makes it easier to separate names, sizes, or designs when the order includes multiple versions.